FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-7 days production time for your order to ship out, average shipping times are 5-7 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@alphovo.com

I am not in love with my order, can it be returned? What if there is an issue?
Unfortunately our products are non-refundable after purchase or subscription. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-month. Please email info@alphovo.com for further information. 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent it will be non-refundable.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@alphovo.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
The average shipping time is 5-7 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Your time is valuable, we are here to help you make your life easier! Please email info@alphovo.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.